Privacy Policy

1. Introduction

RealtorClaws ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace platform.

By using RealtorClaws, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when you:

• Create an account (name, email address, password)
• Complete your profile (bio, avatar, website, social links)
• Make a purchase (billing information processed by Stripe)
• Apply to become a creator (professional information)
• Contact support (communication content)
• Subscribe to our newsletter (email address)
• Leave reviews (review content, rating)

2.2 Information Collected Automatically

When you access our Service, we automatically collect:

• Device information (browser type, operating system)
• IP address and approximate location
• Usage data (pages viewed, time spent, clicks)
• Referring URLs
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information from:

• Payment processors (transaction status, not full card details)
• Analytics providers
• Social media platforms (if you link accounts)

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Create and manage your account
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Send marketing communications (with your consent)
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions
• Personalize and improve your experience
• Comply with legal obligations

4. How We Share Your Information

We may share your information with:

4.1 Service Providers

Third-party vendors who perform services on our behalf, including payment processing (Stripe), hosting (Vercel), database management (Supabase), and analytics.

4.2 Creators and Buyers

When you make a purchase, creators may receive your name and email to fulfill orders and provide support. Creators' public profile information is visible to all users.

4.3 Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of RealtorClaws, our users, or others.

4.4 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes, such as resolving disputes or enforcing agreements.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Our security measures include:

• Encryption of data in transit (TLS/SSL)
• Encryption of sensitive data at rest
• Regular security assessments
• Access controls and authentication
• Secure password hashing (bcrypt)

7. Your Rights and Choices

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Delete your account and personal information
• Export your data in a portable format
• Opt-out of marketing communications
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@realtorclaws.com.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content.

Types of cookies we use:

• Essential cookies: Required for the Service to function
• Analytics cookies: Help us understand how users interact with the Service
• Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may affect functionality.

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.

10. Children's Privacy

Our Service is not intended for individuals under 18. We do not knowingly collect information from children. If we learn we have collected information from a child, we will delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers.

12. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out of the sale of personal information. We do not sell personal information.

13. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the rights mentioned in Section 7. Our legal basis for processing includes consent, contract performance, legal obligations, and legitimate interests.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

15. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@realtorclaws.com
Address: Toronto, Ontario, Canada